SHIPPING FEES:
We endeavour to dispatch orders from our warehouse within 1-2 business days, however during public holiday periods and sales this may take slightly longer. Once your goodies are dispatched and on their way to you, you will receive a shipping notification via email, with your tracking number. All orders are shipped via Australia Post, standard shipping.
AUSTRALIAN ORDERS
- FREE Standard shipping for orders $100 and over, otherwise a flat rate of $9 will be applied at checkout.
INTERNATIONAL ORDERS
- All customs charges and taxes are payable by the receiver and are not included in the cost of your order or in the shipping charge.
- The prices charged on our online store are the same AUD currency and amounts for both domestic and international orders. Orders outside Australia do not reflect any Australian GST.
- Please see our full international shipping terms and fees here.
RETURNS AND REFUND POLICY:
In accordance with Australian Consumer Law, we are pleased to offer a replacement or refund for any unopened and unused item(s) that are found to be faulty. Where required by law, we will meet our obligations under the ACCC or similar legislation, which may include providing a replacement (subject to stock availability) or issuing a refund once the faulty item has been returned and assessed.
Exclusions and Limitations
Please note that we are unable to accept returns or assume liability for damaged or faulty goods in the following circumstances:
• If the product was purchased through a third-party retailer or stockist.
• If there are visible signs of misuse, damage, or alteration.
We do not offer refunds or returns:
• For change of mind, free gifts, promotional products, or where the discount applied was 20% or greater.
See full Shipping & Returns Policy here.
