Privacy Policy

1. ABOUT THIS PRIVACY POLICY

Kus & Co® (ABN 55 929 515 826) respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you interact with Kus & Co®, including when you:

  • visit www.kusandco.com.au;
  • purchase products from us;
  • contact us;
  • subscribe to our marketing communications;
  • download resources from us;
  • participate in a promotion, competition or giveaway;
  • submit a review or other content; or
  • otherwise interact with Kus & Co®.

Throughout this Privacy Policy, “Kus & Co®”, “we”, “us” and “our” refer to Kus & Co®.

Where applicable, we handle personal information in accordance with Australian privacy and other applicable laws.

This Privacy Policy may also apply to other brands operated under ABN 55 929 515 826 where this policy is expressly adopted by those brands.

 

2. WHAT INFORMATION WE MAY COLLECT

The types of information we collect depend on how you interact with us.

We may collect information including:

  • your name;
  • billing and delivery address;
  • email address;
  • telephone number;
  • account or customer details;
  • order and purchase history;
  • products you have purchased or shown an interest in;
  • information you provide when contacting customer service;
  • competition, promotion or giveaway entries;
  • reviews, photographs, videos, comments or other content you submit;
  • marketing preferences and subscription information;
  • information associated with returns, refunds or guarantee claims;
  • information required to process or verify an order or payment;
  • website, device and browser information; and
  • other information you voluntarily provide to us.

We generally do not directly receive or store complete credit or debit card numbers where payments are processed by Shopify or another payment provider. Payment information is handled by the relevant payment service in accordance with its security and privacy practices.

 

3. HOW WE COLLECT INFORMATION

We may collect information directly from you when you:

  • place an order;
  • create or use an account;
  • subscribe to our mailing list;
  • contact us by email, website form, social media or another communication channel;
  • enter a promotion, competition or giveaway;
  • download an eBook, guide or other resource;
  • submit a review, photograph, video or other content;
  • make a return, refund or guarantee claim; or
  • otherwise provide information to us.

We may also collect information automatically when you use our website through cookies, pixels and similar technologies.

In some circumstances, information may be provided to us by third parties that assist us in operating our business, such as ecommerce platforms, payment providers, delivery providers, marketing platforms, analytics providers or social media platforms.

 

4. WHY WE COLLECT AND USE INFORMATION

We may collect and use information for purposes including:

  • processing and fulfilling orders;
  • arranging payment and delivery;
  • communicating with you about an order;
  • providing customer service;
  • processing returns, refunds and guarantee claims;
  • verifying information or transactions;
  • maintaining customer and transaction records;
  • detecting, preventing and investigating fraud, misuse or other unlawful activity;
  • operating, maintaining and improving our website and services;
  • understanding how customers interact with our website;
  • improving our products and customer experience;
  • administering promotions, competitions and giveaways;
  • responding to enquiries and requests;
  • managing reviews and other user-submitted content;
  • sending marketing communications where we have the appropriate consent or are otherwise permitted by law;
  • complying with legal, regulatory, accounting and record-keeping requirements; and
  • other purposes that are reasonably related to our business activities or that you have authorised.

If you choose not to provide certain information, we may not be able to process your order, deliver products, respond to your enquiry or provide particular services.

 

5. SHOPIFY AND OUR ONLINE STORE

Our online store is hosted by Shopify.

Shopify provides the ecommerce platform that enables us to operate our online store, process orders and provide related ecommerce services.

When you interact with our online store, certain personal information may be processed by Shopify and its service providers in connection with services such as:

  • hosting and operating our store;
  • processing and managing transactions;
  • order administration;
  • security and fraud prevention;
  • website functionality; and
  • other ecommerce services.

Shopify may process personal information in countries outside Australia as part of providing its global services.

Shopify's handling of personal information is also governed by its own applicable privacy and data-processing terms.

You can review Shopify's Privacy Policy at www.shopify.com/legal/privacy

 

6. PAYMENT PROVIDERS

Payments made through our website may be processed by Shopify and/or third-party payment providers made available at checkout, which may include providers such as PayPal, Afterpay, Shop Pay, Apple Pay, Google Pay or card-payment providers.

These providers may collect and process information required to authorise and complete your transaction.

The information handled directly by a payment provider is subject to that provider's own terms, privacy policy and security practices.

We do not control the privacy practices of independent payment providers.

 

7. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels and similar technologies.

These technologies may collect information such as:

  • your IP address;
  • device type;
  • browser type;
  • operating system;
  • pages viewed;
  • links clicked;
  • referring website;
  • interactions with our website;
  • approximate location derived from technical information;
  • shopping activity and preferences; and
  • other device or usage information.

Depending on the circumstances, some of this information may constitute personal information.

We may use cookies and similar technologies to:

  • enable website functionality;
  • remember preferences;
  • maintain shopping-cart and checkout functions;
  • understand website usage;
  • measure website and marketing performance;
  • improve our website and customer experience;
  • help prevent fraud or misuse; and
  • support advertising and marketing activities.

Some cookies and similar technologies may be provided by third-party services we use.

You may be able to control certain cookies through your browser settings or any cookie controls made available on our website. Disabling certain cookies may affect the operation or functionality of the website.

 

8. WEBSITE AND ANALYTICS INFORMATION

When you visit our website, we and our service providers may automatically collect information about your interaction with the website.

We may use this information in aggregated or individual form to understand how our website is used, identify popular products or content, measure the effectiveness of marketing activities, improve website functionality and provide a more relevant customer experience.

We do not represent that all website or analytics information is anonymous, as some information may be associated with a device, browser, account or customer depending on the technologies being used.

 

9. MARKETING COMMUNICATIONS

We may send you marketing and promotional communications where you have provided consent or where we are otherwise permitted to do so by applicable law.

Marketing communications may include information about:

  • Kus & Co® products;
  • product launches;
  • promotions and sales;
  • special offers;
  • educational content;
  • events;
  • competitions or giveaways; and
  • other Kus & Co® news.

Making a purchase from Kus & Co® does not, by itself, constitute express consent to receive marketing communications from us.

Where you choose to subscribe to marketing communications, including through a website sign-up form, promotion, resource download or other opt-in process, we may use the contact information you provide for that purpose.

You may unsubscribe from marketing emails at any time using the unsubscribe link contained in our marketing communications or by contacting us.

We will process unsubscribe requests in accordance with applicable Australian law.

Unsubscribing from marketing communications does not prevent us from sending non-marketing communications that are reasonably necessary in connection with an order, transaction, customer-service enquiry, product issue or other existing relationship with you.

 

10. EBOOKS, GUIDES AND OTHER RESOURCES

From time to time, we may offer eBooks, guides, educational materials or other resources.

Where you provide your email address to receive a resource and expressly agree to receive marketing communications, we may use your email address for that purpose.

Any marketing consent associated with a resource will be communicated at or around the point at which your information is collected.

You may withdraw your marketing consent at any time.

 

11. PROMOTIONS, COMPETITIONS AND GIVEAWAYS

If you enter a Kus & Co® promotion, competition or giveaway, we may collect information necessary to:

  • administer the promotion;
  • verify eligibility and entries;
  • select and contact winners;
  • arrange delivery of prizes;
  • comply with applicable promotional requirements; and
  • otherwise administer the promotion in accordance with its terms.

Entering a promotion, competition or giveaway does not automatically subscribe you to marketing communications unless this is clearly disclosed and the appropriate consent has been obtained.

Specific promotions may be subject to additional terms and privacy notices.

 

12. WHEN WE MAY DISCLOSE INFORMATION

We may disclose personal information where reasonably necessary to operate our business and provide products and services to you.

Recipients may include:

  • Shopify and other ecommerce service providers;
  • payment processors and payment providers;
  • Australia Post and other delivery, logistics or fulfilment providers;
  • email and marketing service providers;
  • website hosting and technology providers;
  • analytics and advertising service providers;
  • fraud-prevention and security providers;
  • professional advisers, accountants or consultants;
  • government agencies, regulators, courts or law-enforcement bodies where required or authorised by law; and
  • other service providers who assist us in operating Kus & Co®.

We may also disclose information where necessary to investigate suspected fraud, unlawful conduct, security incidents or breaches of our Terms and Conditions.

We do not sell customer email addresses or customer lists to third parties for their own independent marketing purposes.

 

13. OVERSEAS PROCESSING AND SERVICE PROVIDERS

Some of the third-party platforms and service providers we use operate internationally.

As a result, personal information may be stored, processed or accessed outside Australia.

For example, Shopify operates globally and may transfer and process customer personal information in countries in which Shopify, its affiliates or service providers operate, including Singapore and Canada, and its global operations may involve processing in other jurisdictions.

Other technology, payment, marketing, analytics or service providers we use may also process information outside Australia.

The countries involved may change from time to time depending on the service providers and technical infrastructure used to operate our business.

Where appropriate, we take reasonable steps in selecting reputable service providers and rely on the privacy and security arrangements they make available in connection with their services.

 

14. SECURITY

We recognise the importance of protecting personal information.

We take reasonable administrative, technical and organisational measures appropriate to our business to help protect information against loss, misuse, interference and unauthorised access, modification or disclosure.

Our website uses security measures designed to protect information transmitted through the website, and payment transactions are handled through established ecommerce and payment providers.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee the absolute security of information transmitted over the internet or stored electronically.

You should also take appropriate steps to protect your own account details, passwords and devices.

 

15. RETENTION OF INFORMATION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, accounting, taxation, legal, fraud-prevention and record-keeping purposes.

Retention periods may vary depending on the type of information and the reason it is held.

Where information is no longer reasonably required, we may delete, destroy or de-identify it, subject to any legal or legitimate record-keeping requirements.

 

16. DATA BREACHES

If we become aware of a data breach involving personal information, we will assess and respond to the incident having regard to the nature of the information involved, the potential consequences and any applicable legal requirements.

Where notification is required by applicable law, we will take the steps required under that law.

 

17. ACCESSING OR CORRECTING YOUR INFORMATION

You may contact us if you would like to:

  • request access to personal information we hold about you;
  • ask us to correct or update information;
  • advise us that information is inaccurate;
  • update your contact details or preferences; or
  • ask a question about how your information is handled.

We may need to verify your identity before providing access to or changing personal information.

In some circumstances, we may be unable to provide access to particular information, including where doing so would unreasonably affect another person's privacy or where access is restricted or prohibited by law.

If we cannot fulfil a request, we will explain the reason where appropriate.

To make a request, contact us at: info@kusandco.com.au

 

18. REVIEWS AND USER-SUBMITTED CONTENT

Reviews displayed on our website reflect the views and experiences of individual reviewers and do not necessarily represent the experience of every customer.

If you submit a review, photograph, video, testimonial or other content to us, information associated with that submission may be displayed publicly where appropriate.

We may moderate, decline to publish or remove content that we reasonably believe is:

  • fake or fraudulent;
  • unlawful;
  • defamatory;
  • offensive or abusive;
  • unrelated or irrelevant;
  • spam;
  • submitted without appropriate rights or permissions; or
  • otherwise inconsistent with our website terms or applicable law.

We do not remove or suppress genuine reviews merely because they express a negative opinion about a product or customer experience.

Any use of reviews or other user-submitted content by Kus & Co® is also subject to the relevant provisions of our Terms and Conditions.

 

19. THIRD-PARTY WEBSITES AND LINKS

Our website may contain links to websites, platforms or services operated by third parties.

Kus & Co® does not control the privacy practices of independent third-party websites.

If you follow a link to another website or service, we recommend reviewing that party's privacy policy before providing personal information.

This Privacy Policy applies to information handled by Kus & Co® and does not govern how an independent third party handles information under its own privacy practices.

 

20. CHILDREN

Our website and products are primarily intended for adults.

We do not knowingly seek to collect personal information directly from children for marketing purposes without appropriate authorisation.

If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter.

 

21. PRIVACY QUESTIONS AND COMPLAINTS

If you have a question, concern or complaint about how Kus & Co® has handled your personal information, please contact us at:

Email: info@kusandco.com.au

Mail:
Kus & Co®
PO Box 703
Edge Hill QLD 4870, Australia

Please provide enough information for us to understand and investigate your concern.

We will take reasonable steps to review your enquiry or complaint and respond within a reasonable period.

Where an applicable law provides you with additional complaint or regulatory rights, those rights are not affected by this Privacy Policy.

 

22. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to:

  • our business practices;
  • our website or technology;
  • the service providers we use; or
  • applicable legal requirements.

The current version will be published on our website and will show the date on which it was last updated.

Where required by applicable law, we will provide additional notice or obtain consent before materially changing the way personal information already collected is used.

 

23. CONTACT US

If you have any questions about this Privacy Policy or the way Kus & Co® handles personal information, please contact:

Kus & Co®
PO Box 703
Edge Hill QLD 4870, Australia

Email: info@kusandco.com.au

 

Last updated: 25th September 2026