Shipping policy
SHIPPING FEES
We endeavour to dispatch orders from our warehouse within 1-2 business days, however during public holiday periods and sales this may take slightly longer. Once your goodies are dispatched and on their way to you, you will receive a shipping notification via email, with your tracking number.
AUSTRALIAN ORDERS
- Standard flat rate of $9 for orders below $99
- FREE standard shipping for all orders over $100.
- It is suggested that customers provide a delivery address where a person will be available to accept your delivery between 9am – 5pm. Otherwise your parcel will be redirected to the nearest post office / depot for collection.
- All Australian online orders via standard shipping, are shipped via Australia Post and anticipated to be delivered within 3-7 business days for QLD, VIC, NSW and 7- 10 business days for SA, WA, TAS, NT & ACT
INTERNATIONAL ORDERS (NEW ZEALAND only)
We use Australia Post standard shipping on all international orders.
CUSTOMS/DUTIES:
All customs charges and taxes are payable by the receiver. Kus & Co is NOT responsible for any charges incurred for receiving orders Internationally. These fees are not included in the cost of your order or shipping charge. Kus & Co does not offer refunds to customers for failure to pay duties and taxes associated with their order.
AUSTRALIAN GST:
The retail prices charged on our online store are the same AUD currency and amounts for both domestic and international orders. Orders outside Australia do not reflect any Australian GST.
USA SHIPPING COSTS: (currently disabled)
- Flat rate of AUD25 for orders below AUD199
- FREE shipping for all orders over AUD200
- It is suggested that customers provide a delivery address where a person will be available to accept your delivery between 9am – 5pm. Otherwise your parcel will be redirected to the nearest post office / depot for collection.
NEW ZEALAND SHIPPING COSTS:
- Flat rate of AUD25 for orders below AUD119
- FREE shipping for all orders over AUD120
- It is suggested that customers provide a delivery address where a person will be available to accept your delivery between 9am – 5pm. Otherwise your parcel will be re-directed to the nearest post office / depot for collection.
DELIVERY
In the event you have incorrectly entered your address, please reach out to info@kusandco.com.au to update. As all orders and shipping labels are automated, we cannot guarantee that our online orders team will be able to intercept the order prior to it being dispatched but will try our best.
Please ensure the correct post codes are entered and if you are in an office building, please add your company name to avoid your package being sent back to us.
Kus & Co will not be held responsible for incorrect details entered at the time of ordering online, including an incorrect delivery address.
All orders received will be dispatched within 1-2 business days, for standard delivery. (Depending on stock availability and/or order confirmation). Orders are processed and shipped on working days only (Monday through Friday, excluding public holidays). If you are not there for delivery of your order, Australia Post will leave a notice for collection card with details of how to collect your delivery, unless you have changed your receiving information, via the tracking Australian Post website, which states they can leave the delivery at your door. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order hidden at the address.
For delivery to some rural and semi-rural areas Australia Post has restricted delivery operations and no capability to deliver with signature. A card will also be left with pick up details. To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, please check that all shipping information is correct.
Please ensure that delivery details are double checked before checkout as our system is an automatic dispatch system and orders cannot be amended once placed.