90-Day Love Your Hair Guarantee
90 DAY LOVE YOUR HAIR SATISFACTON GUARANTEE
At Kus & Co®, we take great pride in the quality and performance of our hair-care products.
Our 90-Day Love Your Hair Guarantee is a voluntary customer satisfaction guarantee offered in addition to your rights under the Australian Consumer Law.
It is designed for situations where there is nothing wrong with the product, but you are simply not satisfied with your results after giving your Kus & Co® routine a genuine trial.
If a product is faulty, damaged, not as described or otherwise does not meet a consumer guarantee under the Australian Consumer Law, your statutory rights apply independently of this 90-Day Love Your Hair Guarantee. Please refer to our Faulty, Damaged or Incorrect Items section in our Returns Policy.
If you're simply not satisfied with your results, you may be eligible for a refund under our 90-Day Love Your Hair Guarantee, subject to the eligibility criteria below.
Eligibility Criteria
• The guarantee is valid for 90 days from the date of purchase.
• To give our formulations a fair chance to work, products must have been used consistently for a minimum of 21 days, in accordance with the directions in the “How to Use” section and tutorial videos on our website. As our products are not a quick-fix formulation, this trial period gives your hair time to respond.
• The maximum refund available under this guarantee is $200 per customer.
• Any unused portion of the product must be returned to us. Return shipping under this guarantee is at your cost.
• Please tell us why you were not satisfied with your results and provide any information we reasonably request to assess your claim, such as photos or a written explanation.
• Once your return has been received and reviewed, we will advise you of the outcome of your claim
• If your claim is accepted, your refund will be issued to the same payment method used for the original purchase.
Promotional Products
From time to time, we may offer certain products, or combinations of products, at a discounted price or free of charge as part of a promotion.
Products received free of charge or purchased at a discount of 20% or greater are not eligible for a refund under our 90-Day Love Your Hair Guarantee.
These exclusions apply only to our 90-Day Love Your Hair Guarantee and do not limit any rights or remedies available under the Australian Consumer Law.
Shipping costs are non-refundable under the 90-Day Love Your Hair Guarantee. We recommend using a trackable delivery service for returns to ensure safe and documented receipt.
We are committed to ensuring you feel confident in every purchase. If your experience falls short of expectations, please contact us and we'll be happy to help.